Your privacy, our priority at Cocky Floors
At Cocky Floors, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or contact us. We believe in transparency and want you to feel confident about the privacy of your details.
Information we collect
When you interact with Cocky Floors, whether by visiting our website, placing an order, or getting in touch, we typically collect certain information. This includes your name, contact information (such as email and phone number), addresses for delivery or service, payment details for transactions, and specific project information related to your flooring needs. We may also gather basic website usage data to help us improve your online experience.
How we use your information
The primary reason we collect your information is to provide you with exceptional service and high-quality flooring solutions. We use this data to process and fulfill your orders, manage appointments, and deliver our products to you. Your contact information allows us to communicate with you regarding your purchases, provide customer support, and send important updates. We may also use your data for internal analytics to improve our website, products, and services, ensuring a better experience for all our customers. With your consent, we may also send you marketing communications about new products, promotions, or special offers relevant to your interests.
Sharing your information
Cocky Floors values your trust, and we do not sell your personal information to third parties. However, to effectively provide our services, we may share your data with trusted partners in specific circumstances. This includes sharing necessary delivery information with shipping companies to ensure your orders reach you. We may also engage with payment processors to securely handle your transactions. Additionally, we work with technology partners who help us manage our website and analyze usage data, always under strict confidentiality agreements. In all cases, we ensure that these third parties adhere to similar privacy standards and only use your information for the purposes for which it was shared. We may also disclose information if required by law or to protect our rights and safety.